Privacy Policy

At Dewey's Pizza, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deweys-pizzas.click, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (deweys-pizzas.click), as well as any related services, sales, marketing, or events that refer or link to this policy. As a food service business operating in the United States, we comply with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).

1. Who We Are

Dewey's Pizza is a food service company operating through its website deweys-pizzas.click. We provide customers with the ability to browse our menu, place online orders, create accounts, participate in loyalty programs, and interact with our brand digitally.

For any privacy-related questions, concerns, or requests, please contact us using the information provided in the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information to provide you with a better experience and to operate our food service business effectively. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our website or services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Username and password for your registered account on our platform.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your order. Please note that payment card details are processed securely through our third-party payment processors and are not stored on our servers.
• Order Information: Details about the food items you order, your order history, dietary preferences, special instructions, and delivery notes.
• Communications: Messages, feedback, reviews, or any information you send us via email, contact forms, or customer service channels.
• Marketing Preferences: Your preferences for receiving marketing and promotional communications from us.
• Loyalty Program Information: Points accumulated, rewards redeemed, and participation history if you join our loyalty or rewards program.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically, including:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and unique device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on each page, referring URLs, search queries entered on our website, and navigation patterns.
• Log Data: Server logs that record your interactions with our website, including timestamps, error logs, and access requests.
• Location Data: General geographic location based on your IP address. If you consent, we may also collect more precise location data to assist with delivery services or to show nearby locations.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in our Cookie section below.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with us on social media, we may receive basic profile information permitted by those platforms.
• Delivery Partners: Information related to the fulfillment and delivery of your orders through our third-party delivery service partners.
• Payment Processors: Transaction confirmation and fraud prevention signals from our payment processing partners.
• Analytics Providers: Aggregated behavioral and demographic data from third-party analytics platforms we use to understand how users interact with our website.
• Marketing Partners: Contact and engagement data from advertising or email marketing partners when permitted by applicable law.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. All processing activities are conducted in accordance with applicable United States privacy laws, including the FTC Act requirements for fair and transparent data practices.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your online food orders, including preparing, packaging, and delivering your meals.
• To create and maintain your customer account.
• To process payments and prevent fraudulent transactions.
• To communicate order confirmations, receipts, and delivery updates.
• To respond to your inquiries, complaints, and customer service requests.
• To manage our loyalty and rewards program.

3.2 Website and Service Improvement

• To analyze how users interact with our website and improve navigation and user experience.
• To monitor website performance, identify technical issues, and troubleshoot errors.
• To develop new features, products, and services based on user behavior and feedback.
• To conduct internal research and data analysis.

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, discount codes, and information about new menu items, subject to your marketing preferences.
• To display relevant advertisements to you on our website and third-party platforms using targeted advertising technologies.
• To personalize your experience on our website, including showing you content and recommendations tailored to your preferences and order history.
• To conduct surveys and obtain feedback to improve our products and services.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• To protect the rights, property, and safety of Dewey's Pizza, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only as necessary to perform their services and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment Processors: Secure payment gateways that handle credit card and debit card transactions.
• Delivery Partners: Third-party logistics and delivery companies that fulfill your food orders.
• Cloud Hosting Providers: Companies that provide website hosting, data storage, and computing infrastructure.
• Email and Communications Platforms: Services used to send transactional emails, order confirmations, and marketing communications.
• Analytics Providers: Platforms such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Software platforms used to manage and respond to customer inquiries.
• Advertising Networks: Digital advertising partners used to display targeted ads on third-party websites and platforms.

4.2 Business Transfers

If Dewey's Pizza is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website if your information becomes subject to a materially different privacy policy as a result of such a transaction.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts.

5.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them whenever you come back to the site.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete purchases.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Allow our website to remember choices you make (such as your saved address or preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including placing online orders. For more detailed information about the cookies we use, please refer to our separate Cookie Policy available on our website.

6. Data Security

We take the security of your personal information seriously and implement a range of technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: Our website uses Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data within our organization is restricted to employees and contractors who need it to perform their job functions. All personnel with access to personal data are required to maintain its confidentiality.
• Payment Security: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) for the handling of credit and debit card information. Full card numbers are never stored on our servers.
• Regular Security Assessments: We conduct regular vulnerability assessments and security reviews of our systems and practices.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security breach.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7.1 Retention Periods

After the applicable retention period, your personal information will be securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

8.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (for example, where we are required to retain information by law).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell or share about you, including the right to request a disclosure of the specific pieces of personal information we have collected about you.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information with third parties. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of your sensitive personal information to what is necessary for the performance of our services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny you services, charge you different prices, or provide a different level of service solely because you exercised your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable and readily usable format.

8.3 Authorized Agents

You may designate an authorized agent to submit privacy rights requests on your behalf. To use an authorized agent, you must provide us with written authorization or power of attorney. We may require you to verify your own identity directly with us before fulfilling the request submitted by your authorized agent.

9. Children's Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13. Our practices comply with the Children's Online Privacy Protection Act (COPPA).

If you are under 18, you are not permitted to create an account, place orders, or submit personal information through our website without the involvement and consent of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

10. International Data Transfers

Dewey's Pizza is based in the United States and our services are primarily directed to users within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our website and providing us with your personal information, you acknowledge that your information will be processed in the United States, where privacy laws may differ from those in your country of residence. We take appropriate safeguards to ensure that personal information transferred internationally receives an adequate level of protection consistent with this Privacy Policy and applicable law.

If you are located outside the United States and have concerns about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Dewey's Pizza. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party services you visit before providing them with your personal information.

Examples of third-party links that may appear on our website include:

• Social media platforms (Facebook, Instagram, Twitter/X, etc.)
• Third-party delivery platforms
• Online review platforms
• Embedded maps and location services

We have no responsibility or liability for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link does not imply our endorsement of the linked site or service.

12. Do Not Track Signals

Some web browsers and mobile devices allow you to transmit a "Do Not Track" (DNT) signal to indicate that you do not wish to have your online activities tracked. Currently, there is no uniform industry standard for recognizing or responding to DNT signals. At this time, our website does not respond to DNT signals. However, you may manage your cookie preferences and opt out of certain tracking as described in our Cookie section and by adjusting your browser settings.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at deweys-pizzas.click.
• Where required by law or where changes are material, notify you by email or by a prominent notice on our website prior to the changes taking effect.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Filing Complaints with Regulatory Authorities

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

For general privacy and consumer protection concerns, you may contact the Federal Trade Commission (FTC), which enforces privacy-related laws in the United States under the FTC Act:

• Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Residents — California Privacy Protection Agency (CPPA)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 California Attorney General

California residents may also contact the California Attorney General's Office for privacy-related complaints:

• Website: oag.ca.gov/privacy
• Phone: 1-800-952-5225

We encourage you to contact us first at [email protected] before filing a complaint with regulatory authorities. We are committed to resolving privacy concerns directly and promptly.

15. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

When contacting us regarding your privacy rights, please include sufficient information to allow us to verify your identity and understand the nature of your request. We aim to respond to all verified privacy requests within 30 days of receipt.